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Independent guide to the Tomebuy agent, not tomebuy.com [email protected] · Sign in at tomebuy.com
Costs

Costs, fixed rate, paid extras

The free part

No agent handling fee, by Tomebuy's own Service & Fees page

Read 2026-10-21. Tomebuy spells out what a total actually adds up to: what the seller charges, what the international leg costs once a line is picked, and what customs takes at the border. The seller-side figure already folds in getting the parcel from the seller to Tomebuy's own warehouse.

No service fee sits on top of that chain for the core shopping-agent function. What is not free is anything in the paid extras list below, and the roughly 8 RMB customs declaration charge per parcel, which Tomebuy notes can vary by shipping method.

The exchange rate

A fixed rate, not a live market feed

Read from Tomebuy's own checkout settings on 2026-10-21. There is no published explanation for how it is set or how often it changes.

Three cards showing fixed exchange rates: USD 6.50, EUR 7.50, GBP 8.60 CNY per unit
The fixed USD, EUR and GBP rates built into Tomebuy's own checkout, read 2026-10-21.
The four paid extras

Priced add-ons, straight from the Help Centre

These four are published in plain yuan prices on Tomebuy's Value-Added Services help article, read 2026-10-21, separate from the unpriced line-haul and freight figures this site will not publish (see the freight page for why).

Table-style graphic listing four paid services: extra detail photo 2 yuan, priority handling 5 yuan, extended storage 20 yuan per 100 days, fragile reinforcement 10 yuan
Tomebuy's own Value-Added Services prices, Help Centre article id 5, read 2026-10-21.

Two of the four have ordering quirks worth knowing before you pay: priority handling is charged per order and promises processing within four working hours of the relevant platform's business day, and the storage extension is sold in fixed 100-day blocks, so one unit always adds 100 days regardless of how close to the deadline you buy it.

How you pay

Card through PayPal's channel, or account balance

From the International Credit Card page, read 2026-10-21.

Tomebuy's published payment route for international cards runs through a PayPal-provided card channel, meaning you do not need a PayPal account yourself, only a card PayPal's processing accepts. The alternative is paying from account balance, which you top up in yuan through the member centre; that balance is also where any refund, coupon, or withdrawal activity settles before it reaches your card or bank account.

Tomebuy's published pages do not list a broader set of payment methods beyond that card channel and the account-balance route, so if your preferred payment method is not a card PayPal's channel accepts, check with Tomebuy support directly before assuming it is supported.

Putting the chain together

A worked total, using Tomebuy's own formula

Three line items, by Tomebuy's own Service & Fees page: what the item costs, what the international leg costs, and what customs takes. Plugging in real figures from elsewhere on this site:

Line itemWhat it coversFigure
Item costWhat the seller charges, warehouse drop-off already folded inSet by the seller, varies per listing
International shippingBilled on chargeable weight once a line is chosen at checkoutNo public rate card, see the freight page
Customs chargeDeclaration cost per parcelAbout RMB 8, per Service & Fees
Value-added extrasOptional: extra photos, priority handling, storage extension, fragile wrap2 to 20 yuan depending on the service
Coupons and account credit

A few ways Tomebuy says shipping coupons show up

From the Account Assets help article, read 2026-10-21.

Tomebuy's Help Centre names a registration invite code and periodic community activities as ways to pick up shipping coupons, on top of whatever promotions it is running at a given time. It does not publish a fixed coupon value anywhere this site could verify, so treat any coupon amount you are offered at sign-up or during checkout as the number that applies, not a figure to expect in advance.

Getting money back out

Balance withdrawal: 10 to 15 days, sometimes more

Timeline showing withdrawal processing from day 10 to day 15, widening to day 25 once bank processing is included
Tomebuy's Account Assets Help Centre article, read 2026-10-21, gives both figures on the same page.

Tomebuy's own FAQ quotes 10 to 15 working days for a balance refund or withdrawal to reach your original payment method, then widens that to 10 to 25 working days once it accounts for your card-issuing bank's own processing time. Plan around the wider figure if the timing matters.